GeneralSamasjewelry.com is a e-commerce store owned by Samas Group Oy (Business ID 2561470-3).
The prices contain a value added tax (VAT) of 24%.
We reserve the right to price changes. We are not responsible for possible mistakes in product and material information.
Only customers over 18 years old can make the order.
We will not disclose personal or address information to third-parties and we will not use the information for advertising without customer’s consent.
We keep only customers name and address information, phone number, email address, and order information in our system. This information can only be accessed by the website’s administrators.
We are a Finnish company and all our deliveries are from Finland, so the final prices of products are the prices presented on our website.
Delivery timeProducts are delivered usually within 2-5 business days.
Right to exchange and return for the products
The customer has the right to exchange and return within 14 days as per the Consumer Protection Act.
In case you want to exchange the product, please contact https://samasjewelry.com/pages/contact-us first.
The right to return applies only to unused and sellable products in their original package. Customer pays postal fees for the return.
Always add the following documents to the return:
Packing slip / Copy of the order
Samas Group Oy
We will not process returns after 14 days from the delivery.
Methods for deliveryWe will deliver the products via Finnish Post (Posti) to your nearest post office or directly to your mailbox.
We ship to all European Union (EU) countries.
If you are living in Finland, you can order our products from Samaskoru.fi. Products will always be sent intact and well packed. If the product breaks during the delivery, please be contact your nearest post office immediately and make a damage report. We are not responsible for products that break during the delivery, but you can contact our customer service via our Contact-page (Link opens in a new window), and we will gladly help you to solve the problem.
Delivery costsWe offer free shipping for orders over 35€!
Shipping rate of 3,90€ will be added orders under 35€ at the checkout.
Terms of PaymentPayment methods
All transactions are secure and encrypted.
We use Mollie payment provider to handle all our payments.
Contact informationSamasjewelry.com / Samas Group Oy
Business ID: 2561470-3
Our company works only as an e-commerce store, so in the address above there is only our office space where we don’t receive customers. We will receive the returns only in the return address that can be found in the return instructions.