The customer has the right to exchange and return within 14 days as per the Consumer Protection Act. In case you want to exchange the product, please contact firstname.lastname@example.org first. The right to return applies only unused and marketable products in their original package. Customer pays postal fees for the return.
Always add the following documents to the return:
• Packing slip
• Copy of the order confirmation
• Payment method used
Samas Group Oy
We will not receive returns after 14 days from the delivery.